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Terms & Conditions

Terms & Conditions

These Terms and Conditions constitute the entire agreement between you, the customer, and Creative Books (Under Zesh creatives) (Pty) Ltd (“Creative Books”, “us”, “we”, “our”).  If you visit or shop at creativebooks.co.za. When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions.  

 We reserve the right to amend this agreement or any parts thereof at any time and without notice.  Amendments to this agreement take effect 24 hours after the agreement has been amended on our web site, and your continued use of the site implies your acceptance of the agreement as amended. 

No hidden fees or buying obligations

There are no fees for registering, or for having an account, with creativebooks.co.za.  There are no buying obligations – you order what you want, when you want to.

Privacy Policy

This is the privacy policy for Zesh Creatives (Pty) Ltd. We invite you to contact us if you have any questions about this policy. Please email us on privacy@Creativebooks.co.za or call  us on (084) 230 5393

We respect your privacy. Callouts like this are a summary of our privacy policy and contain the most important and relevant points for you. Please read the full privacy policy because it applies to you.

Acceptance


Acceptance required

you must accept all the terms of this policy when you order any of our goods or order, register for, or use any of our services. If you do not agree with anything in this policy, then you may not order any of our goods or order, register for, or use any of our services.

You may not order any of our goods or order, register for, or use any of our services if you do not accept this policy.

Legal capacity

you may not access our website or order our goods or services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

Your obligations

you may only send us your own personal information or the information of another data subject where you have their permission to do so.

Collection


On registration

once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.

This personal information will include:

  • your name and surname;
  • your email address;
  • your telephone number;
  • your company name, company registration number, and VAT number;
  • your postal address or street address; and
  • Your username and password.

We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.


On order

when you order any goods or services from us, you will be asked to provide us with additional information on a voluntary basis (goods information or services information).

We collect certain information when you order any goods from us or make use of our services, necessary to provide the good or services to you.
We collect certain information from your web browser, including your Internet usage information when you visit our website.
We collect certain information from cookies that we may send to your computer to try and give you a personalized experience.


Security


We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.

Our website is hosted on a secure server and uses security measures to prevent interference by intruders.

Enquiries


If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

Security Policy

We take security very seriously. Our servers have been rigorously checked to ensure that they are not vulnerable to unauthorized access and activity on the servers is continually monitored.

Credit card security

It is absolutely safe to supply your credit card details to this site to pay for a purchase. In fact, it’s probably safer than doing a transaction in a shop or restaurant. Here’s why:

When you enter your card details, the communication between your browser and our server is encrypted using SSL. You can tell that this is the case by the little padlock displayed on the status bar of your browser on the page where you enter your card details. This means that it is virtually impossible for a third party to listen in when you submit the form. We use a certificate issued by Thawte for SSL encryption. No credit card number has ever been intercepted while in transit over SSL.

When you send us your card number, you can choose whether or not you want us to retain the card details in our database. If you tell us not to retain your card number, we do not store it in our database. Instead, we get authorization for the transaction from your bank and, from that point onward, we only work with the authorisation number. For orders that take less than a week to complete, we debit your card when we dispatch your order. For orders that take longer, we will debit your card before our authorisation expires. This is the only way that we can do the transaction without storing your card details in our database.

If you tell us to retain your card number, we will encrypt it and store it in our database. We use a 1024 bit RSA public key to encrypt the number and it can only be decrypted with the corresponding private key. The private key is not stored on our web server, nor any machine directly connected to the internet.

When you use your credit card to pay for something in a shop, they give you a slip that usually contains your name, your entire credit card number, and the expiry date of your card. Many people just throw these slips in the bin. Even if you dispose of them safely, the shop still keeps the counterfoil and you rely on them to keep your card details private. In a restaurant, most people are happy to have the waiter disappear with their card while the transaction is put through…These risks are much more significant than those that you face when using your card on this site.

General information security

Returns Policy

General Returns

Most items purchased on creativebooks.co.za can be returned to us for a full refund. This may not be applicable to unboxed deals. Non-returnable items are clearly shown as “Non Returnable” on the “Delivery” page displayed during the checkout process.  Please contact us at info@Creativebooks.co.za if you are unsure if an item is returnable.

We will not be able to accept the return of an item under our general returns policy in the following situations:

  • If we receive a returned item later than three weeks after the date of dispatch
  • if the item is not in mint condition
  • if it is a non-returnable item